geniianalytics.com

✨The Genii is out the bottle! - Genii's GenAi Powered features!✨ - Click here!
Book a Demo
Get In Touch
Edit Content
Menu
Book a Demo
Get In Touch

Terms and Conditions

Last Updated: May 21, 2024
Welcome to Genii Analytics! These Terms and Conditions (“Terms”) govern your access to and use of our website at geniiwebsite.geniianalytics.com (the “Site”) and our services. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site.

1. Acceptance of Terms

By using the Site, you agree to comply with and be legally bound by these Terms. If you do not agree to these Terms, you should not use our Site.

2. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes.

3. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which can be found at Privacy Policy. Please review our Privacy Policy to understand our practices.

4. Use of the Site

  • You must be at least 18 years old to use the Site.
  • You agree to use the Site only for lawful purposes and in accordance with these Terms.
  • You agree not to use the Site in any manner that could disable, overburden, or impair the Site or interfere with any other party’s use of the Site.

5. Account Registration

To access certain features of the Site, you may be required to register for an account. When you register, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

6. Intellectual Property

The Site and its entire contents, features, and functionality are owned by Genii Analytics, its licensors, or other providers of such material and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

7. User Content

By submitting content to the Site, you grant Genii Analytics a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and distribute your content in connection with the operation of the Site and our business.

8. Prohibited Activities

You agree not to:

  • Use the Site for any illegal purpose.
  • Upload or transmit any viruses or malicious code.
  • Attempt to gain unauthorized access to the Site, user accounts, or computer systems or networks connected to the Site.
  • Engage in any activity that interferes with the proper working of the Site.

9. Termination

We may terminate or suspend your access to the Site at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Site, us, or third parties, or for any other reason.

10. Disclaimers

The Site is provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the Site’s operation or your use of the Site, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the fullest extent permitted by law, in no event will Genii Analytics, its affiliates, or their licensors, service providers, employees, agents, officers, or directors be liable for damages of any kind, arising out of or in connection with your use of, or inability to use, the Site.

12. Indemnification

You agree to indemnify, defend, and hold harmless Genii Analytics, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of or in connection with your use of the Website or your violation of these Terms.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms on the Website and updating the “Last Updated” date. Your continued use of the Website after any changes indicates your acceptance of the new Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Genii Analytics is based, without regard to its conflict of law principles.

15. Contact Information

If you have any questions about these Terms, please contact us at support@geniianalytics.com.

Let’s connect for a no-obligation, 30-minute introduction call to explore how we can support each other.

During the call we will:

  1. Understand where you are at and your current challenges & opportunities.
  2. Share success stories from clients we’ve helped.
  3. Offer insights for your Conversational Analytics roadmap.

GENII INTEGRATION WITH SPEECH ANALYTICS

Genii’s Interaction Intelligence, driven by Human-led Deep Conversational Analytics, offers clients comprehensive insights into business and operations performance. Available in three solution formats. Clients typically begin with Discover™ to understand the value of interaction intelligence, then integrate it into their operations or outsource their interaction intelligence needs to Genii.

Callminer

Drive better business decisions and transform your growth with the industry’s most powerful automated conversational analytics platform. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer engagement available in various local and global languages. Genii is a tier 1 registered global reseller of CallMiner. Genii’s domain expertise plus CallMiner’s advanced automated conversational Analytics platform makes us a powerful combination for all your speech analytics needs.

CALLBI

Automated Conversational Analytics made easy. Callbi is a global speech analytics software solution. It makes speech analytics easy to deploy, use and add value to your business, at a surprisingly low cost. Genii is a local South African registered reseller of Callbi. Genii’s domain expertise plus Callbi’s easy to use solution makes us a compelling value proposition to get started with automated conversational analytics and scale the ROI you get from it fast.

MANAGED SERVICES

As Genii’s Managed Services solution hit the market, we were requested for a cost model that would be a like-for-like replacement of their current QA cost structure. As the Genii Analytical QA solution was a natural progression from traditional QA to interaction intelligence, we’ve worked with several brands to do just that. Genii’s managed services offering is designed to free up capacity within our client’s business, to focus on driving change and not expend effort on doing interaction intelligence assessments. It has been successfully used by many brands to leave the analysis to an unbiased external expert and transition their current traditional QA capability into an Interaction Intelligence Centre, empowering them with the actionable insights required to drive change.

APPLICATION

Through Genii’s Application capability Genii has popularised the concept of using Deep Conversational Anlaytics™ to upgrade the traditional QA function into an Interaction Intelligence Centre. As we developed and pioneered Insights-As-A-Service in the market our clients became increasingly interested to use the technology we developed to use themselves. QA seemed to be a perfect fit where resources were already listening to calls. Over the last 5 years, we have enabled our clients to transition from a traditional 2-D Scorecard QA approach to a 3-D interaction intelligence approach. This has provided our clients with the necessary ongoing depth of analysis and given them the ability to target, action and track change initiatives at a much more granular level. This has resulted in our clients having achieved phenomenal and lasting business and operational performance results.

Discover

Genii’s Discover solution transforms customer interactions into actionable business Intelligence. Genii’s interaction intelligence technology and Deep Conversational Analytics™ approach is used to complete the analysis on customer interactions. This can be done across all channels and any languages in cycles of 4-6 weeks each. Clients have used this capability to pilot interaction intelligence, as a point solution to do deeper learning on their chronic issues, or as an external industry benchmark capability to see where they stand compared to their industry peers.