geniianalytics.com

CHANGE YOUR CONVERSATIONS CHANGE YOUR BUSINESS

Leaders in Conversational Analytics.

Leveraging GenAi.

The key to unlock the patterns hidden deep within your customer conversations to scale your customer engagement success in Sales, Services, Collections and Retentions.

Trusted globally in more than 100 top brands to unleash the power of Interaction Intelligence

Bring the power of deep diagnostics to your business using Interaction Intelligence with GenAi

We help clients structure their customer services, sales, retentions and collections interactions into actionable insights which serves as readily usable business and operational assets.

Want to see it in action?

Transform your Customer Interactions with Interaction Intelligence leveraging GenAi and Automation

Overwhelmed by all the data and don't know what it means?

Uncover Hidden Patterns

Dive deep into your customer interactions to reveal patterns and trends that drive your business forward. Our advanced analytics provide a comprehensive understanding of customer behaviors and preferences.

Don't know how to start driving improvement?

Enhanced Decision Making

Make smarter, data-driven decisions with the help of our powerful insights. Whether it’s improving customer service, optimising sales strategies, or enhancing product offerings, we give you the solution you need.

High effort needed to turn insights into action?

Ai Powered Insights​

Leverage the power of GenAi, to analyse and interpret your data with unprecedented accuracy and speed. Summarise your data from interactions and receive actionable improvement suggestions with GenAi!

Sample Size too Small?

Insights At Scale

Automate your conversational analysis with precision and speed. Summarise key data points from your conversations at scale and unlock the full potential of your voice data with Speech Analytics!

Understand what's failing, but don't know why?

Insights At Depth

Don’t overlook the valuable insights hidden in your conversations. Transform your performance with deep, human-led conversational analytics from Interaction Intelligence.

Struggling to operationalise your Speech Analytics outputs?

Seamlessly Integrate for Scale & Depth​

By integrating Speech Analytics with Interaction Intelligence, you can drive change within your business, leveraging both foundational and transformational insights. Whether using your existing speech analytics solution or one we provide, we ensure a seamless integration to unlock deeper insights.

Unsure where to begin or what’s best for your business?

Tailored Solutions

Genii and our partners have helped our clients in various verticals achieve success in understanding what solution fits best to achieve their objectives.

Voices of Satisfaction & Success

Talk to one of our experts to see how you can use Conversational Analytics to realise transformation in your business.

Let’s connect for a no-obligation, 30-minute introduction call to explore how we can support each other.

During the call we will:

  1. Understand where you are at and your current challenges & opportunities.
  2. Share success stories from clients we’ve helped.
  3. Offer insights for your Conversational Analytics roadmap.

GENII INTEGRATION WITH SPEECH ANALYTICS

Genii’s Interaction Intelligence, driven by Human-led Deep Conversational Analytics, offers clients comprehensive insights into business and operations performance. Available in three solution formats. Clients typically begin with Discover™ to understand the value of interaction intelligence, then integrate it into their operations or outsource their interaction intelligence needs to Genii.

Callminer

Drive better business decisions and transform your growth with the industry’s most powerful automated conversational analytics platform. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer engagement available in various local and global languages. Genii is a tier 1 registered global reseller of CallMiner. Genii’s domain expertise plus CallMiner’s advanced automated conversational Analytics platform makes us a powerful combination for all your speech analytics needs.

CALLBI

Automated Conversational Analytics made easy. Callbi is a global speech analytics software solution. It makes speech analytics easy to deploy, use and add value to your business, at a surprisingly low cost. Genii is a local South African registered reseller of Callbi. Genii’s domain expertise plus Callbi’s easy to use solution makes us a compelling value proposition to get started with automated conversational analytics and scale the ROI you get from it fast.

MANAGED SERVICES

As Genii’s Managed Services solution hit the market, we were requested for a cost model that would be a like-for-like replacement of their current QA cost structure. As the Genii Analytical QA solution was a natural progression from traditional QA to interaction intelligence, we’ve worked with several brands to do just that. Genii’s managed services offering is designed to free up capacity within our client’s business, to focus on driving change and not expend effort on doing interaction intelligence assessments. It has been successfully used by many brands to leave the analysis to an unbiased external expert and transition their current traditional QA capability into an Interaction Intelligence Centre, empowering them with the actionable insights required to drive change.

APPLICATION

Through Genii’s Application capability Genii has popularised the concept of using Deep Conversational Anlaytics™ to upgrade the traditional QA function into an Interaction Intelligence Centre. As we developed and pioneered Insights-As-A-Service in the market our clients became increasingly interested to use the technology we developed to use themselves. QA seemed to be a perfect fit where resources were already listening to calls. Over the last 5 years, we have enabled our clients to transition from a traditional 2-D Scorecard QA approach to a 3-D interaction intelligence approach. This has provided our clients with the necessary ongoing depth of analysis and given them the ability to target, action and track change initiatives at a much more granular level. This has resulted in our clients having achieved phenomenal and lasting business and operational performance results.

Discover

Genii’s Discover solution transforms customer interactions into actionable business Intelligence. Genii’s interaction intelligence technology and Deep Conversational Analytics™ approach is used to complete the analysis on customer interactions. This can be done across all channels and any languages in cycles of 4-6 weeks each. Clients have used this capability to pilot interaction intelligence, as a point solution to do deeper learning on their chronic issues, or as an external industry benchmark capability to see where they stand compared to their industry peers.