Leaders in Conversational Analytics.
Leveraging GenAi.
The key to unlock the patterns hidden deep within your customer conversations to scale your customer engagement success in Sales, Services, Collections and Retentions.
We help clients structure their customer services, sales, retentions and collections interactions into actionable insights which serves as readily usable business and operational assets.
Dive deep into your customer interactions to reveal patterns and trends that drive your business forward. Our advanced analytics provide a comprehensive understanding of customer behaviors and preferences.
Make smarter, data-driven decisions with the help of our powerful insights. Whether it’s improving customer service, optimising sales strategies, or enhancing product offerings, we give you the solution you need.
Leverage the power of GenAi, to analyse and interpret your data with unprecedented accuracy and speed. Summarise your data from interactions and receive actionable improvement suggestions with GenAi!
Automate your conversational analysis with precision and speed. Summarise key data points from your conversations at scale and unlock the full potential of your voice data with Speech Analytics!
Don’t overlook the valuable insights hidden in your conversations. Transform your performance with deep, human-led conversational analytics from Interaction Intelligence.
By integrating Speech Analytics with Interaction Intelligence, you can drive change within your business, leveraging both foundational and transformational insights. Whether using your existing speech analytics solution or one we provide, we ensure a seamless integration to unlock deeper insights.
Genii has helped improve my operational performance as we all now have a visual representation from our customer conversations that help understand how our actions affects business overall. It has given my operational leaders confidence in their ability to identify a trend and invest in the right initiatives to create positive change.
I work with a great supplier who does call analysis for me. They have proven to be an invaluable strategic partner in our efforts to be the best in the industry. Two years ago we were rated 4th according to the SA-CSI surveys and recently we claimed top spot.
Genii played a critical role in developing my strategy, while supporting the delivery of Insights which enabled us to deliver on KPIs for the financial year. My team was empowered to achieve positive transformation, performance improvement and financial gain.
Genii Interaction Intelligence is revolutionising the industry through a unique and very different non-traditional QA model. We are now able extract BI and also analyse specific trends on contact centre agent responses to customers and the use of business processes. We have simple dashboard with very useful insights into our business.
Let’s connect for a no-obligation, 30-minute introduction call to explore how we can support each other.
Drive better business decisions and transform your growth with the industry’s most powerful automated conversational analytics platform. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer engagement available in various local and global languages. Genii is a tier 1 registered global reseller of CallMiner. Genii’s domain expertise plus CallMiner’s advanced automated conversational Analytics platform makes us a powerful combination for all your speech analytics needs.