Leaders in Conversational Analytics & AI-powered Customer Engagement
Globally, in more than 50 top brands, Genii has been trusted to unleash the power of Conversational Analytics & AI-powered Customer Engagement.
Genii has helped organisations service, sell, retain clients and collect better using Conversational Analytics & Engagement Ai.
We represent the full stack of Analytics & Ai solutions relevant within customer engagement that has helped our clients structure their most important data source into actionable insights and also enable the power of predictive engagement.
Human effort with
Intelligent Automation
Listening posts into an
Interaction Intelligence Centre
The power of
Predictive Engagement
Genii has helped our clients in various verticals achieve success in understanding what solution fits best to achieve their objectives.
Our purpose is to change how businesses access and use the wealth of information concealed in their customer conversations.
To us this information is working capital and we set out to create the best conversational analytics platform in the world, and that’s our promise.
Join the growing club of companies who made the switch to deeper, more actionable intelligence.
Our founders recognised the impact of smartly organised analytics on business performance because their heritage was in leading global contact centre and business process outsourcing organisations. Genii’s formative years were directed at proving the transformative power of business intelligence and supporting contact centre leadership teams to make better operational and commercial decisions.
We seasoned our advisory approach with the development of technology solutions that enable businesses to drive the change themselves. We are proud now to be one of the most trusted solution providers in the industry, one that continually innovates to put the values of our customers first.
Whether it’s generating better-quality sales with increased conversion success, eliminating obstacles in the after-sales customer experience or increasing revenues in collection books, we have a solution that delivers results.
We have been in your shoes; we know there are risks and uncertainties in implementing new technologies. We follow a proven approach to understanding business requirements, matching those requirements to the right solution, and making sure that expected results materialise.
Whether it’s generating better-quality sales with increased conversion success, eliminating obstacles in the after-sales customer experience or increasing revenues in collection books, we have a solution that delivers results.
We have been in your shoes; we know there are risks and uncertainties in implementing new technologies. We follow a proven approach to understanding business requirements, matching those requirements to the right solution, and making sure that expected results materialise.
Genii and our partners have helped our clients in various verticals achieve success in understanding what solution fits best to achieve their objectives.
Financial
Telco
Healthcare
Insurance
Retail
BPO